Belfast, United Kingdom
33-35 Grosvenor Rd
N/A
+44 2890809080
Wheelchair-accessible entrance
The worst experience I've ever had on a taxi. Coming from the Belfast City Airport taxi rank to my house in Belfast. The driver was extremely rude and kept ignoring any questions I asked, such as do they accept card for payment. I also asked if we could stop at an ATM, and he again ignored me. Upon arrival at my house I felt like I was rushed out of the taxi, having all my baggage from the airport to take with me. After being rushed out of the taxi I ended up leaving a pair of expensive Bose headphones on the back seat. A week later after several phone calls to Value Cabs, the headphones could not be traced, even though I had the taxis registration number on my receipt. Extremely unprofessional that the headphones were not handed into the lost and found and that Value Cabs could not track down the taxi after providing a registration. Would never use Value Cabs again.
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I had been using this taxi company for the past few weeks to get me from my home to my work shuttle bus - no issues, always on time and good service. After being reassured that service would continue as normal on Christmas day, I booked my taxi on the app as I always do (the day before). The taxi did not show up on time, so I called the depot. They couldn't guarantee that my taxi would be here on time even after confirming my booking & advised to call after 5 mins for an update - I called & I was put on hold. 3 mins before my shuttle bus to work was due to depart the taxi was dispatched (nearly 25 mins late) and I cancelled it on the app - I was never going to make my connection. I'm an essential worker in a lab and now have missed my days work. I also now have to spend Christmas day alone. Thanks very much for nothing.
Very expensive compare with any taxi service. Not recommend I booked the value cabs on 26 December 2020, Saturday from Royal hospital to Beechil business park at 6PM. There was no busy in the roads. Then also, they charged from me 29 pounds. Really I'm surprised about the fare. Most of the time I'm using for travelling peter pan or fona cabs and it will come maximum 14 or 15 pounds. Very bad experience
My son booked a taxi home to larne he dropped his phone in back of or taxi he realised as soon as he got in to his home and phoned as tge driver would only been at the bottom of his street the office refused to help as it wasn't for a booking .. he then tried all day Saturday the office refused to contact tge driver until he came on duty at 8pm my son then was informed at 8pm that the only way to get his phone back was to book tge taxi to bring it to him .. my son had no choice but to do this as he needs his phone as he is a transplant patient and phone has all his details about his care on an app . I disgusted at this as he could have called to the office to collect his phone. In my opinion this is as bad as stealing money never again will any of my family or friends use this company they are disgusting
I used your taxi today from Belfast to Antrim driver very nice good driver Would use your services again lady on switchboard very helpful great service Many thanks
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