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DARCARS Chrysler Dodge Jeep Ram of Marlow Heights

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Camp Springs, United States

darcarschryslerjeepdodgeofmarlowheights.com
Car dealer· Auto body shop· Auto parts store· Auto repair shop· Car repair and maintenance· Car service· Chrysler dealer· Dodge dealer· Jeep dealer· Used car dealer

DARCARS Chrysler Dodge Jeep Ram of Marlow Heights Reviews | Rating 3 out of 5 stars (5 reviews)

DARCARS Chrysler Dodge Jeep Ram of Marlow Heights is located in Camp Springs, United States on 5060 Auth Way. DARCARS Chrysler Dodge Jeep Ram of Marlow Heights is rated 3 out of 5 in the category car dealer in United States.

Address

5060 Auth Way

Phone

+1 3014235111

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Offerings

Car hireOil changeRepair services

Open hours

...
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J

Junior Maestro

Absolutely terrible customer service, poor communication, lack of professionalism and attention to detail. I contacted Marlow Heights Ourisman Chevrolet because they were the closest to where my 2008 Chevrolet Tahoe was located and I truly regret it. I have been serving our country overseas and knew that I was coming back to acquire my vehicle and called this location in advance to obtain a full service check up, diagnostic, tune up and repairs to make it safe for my family to drive to our mew duty station. I was through in my expectations and what would be needed. I set an appointment and from there it was all downhill. 1. No feedback or confirmation that my vehicle arrived safely. I called 48 hours later and found that they didn’t even know that my vehicle was there. 2. No technician even touched my car 3. No updates provided over a nearly 3 week period unless I called and was met with poor attitude when arrived to pick up the car 4. The work requested was not even completely done I am truly disappointed that I serve my country for such a poor quality of business. After serving on a communist country, you’d think you’d come home to professionalism . I spent 4K for nothing. There is so much to type and I am using my mobile device but please spare yourself the shenanigans and lack of 5 star customer service.

D

D.M.V Life

I had an awesome experience dealing with the staff here... I was helped soon as I entered the door of Dodge Jeep Chrysler Marlow heights by an awesome Sales Consultant named Sean Geramian... Sean helped me pick out an awesome vehicle for me and my family... The general sales manager Aaron Tucker was also very professional along with the rest of the great staff at this location.... The finance department will help you and try their best to get you a great deal on the car that you want... I would like to thank all the staff for helping me get into a great vehicle of my liking for me and my family that is safe and reliable... After coming back to this location I met another great Sales Consultant named Michael Lindsey that will help and assist you with buying a new car as well.

S

Sipho Nyankale

Park was available for night drop

J

Jason E

while my experience with sales was very nice over the phone and email since i was negotiating from out of state, the finance office experience and subsequent service has been terrible. After setting an appointment and driving 7 hours to do the deal, i arrived with preapproved financing lined up, and still sat for maybe 2-3 hours before i was finally called into the finance office. once there, i had to coach the finance officer on how to correctly apply trade value to reduce my taxes, then wait for him to verify with the salesperson the reduced price we had already agreed upon. I dismissed that all as just part of the process. Yet today, it's been over 3 months and i still dont have my new registration or plates. My temporary registration and plate expired after 60 days. My renewed temp registration expired after 30 additional days. Currently, my phone / text tag with the finance guy is no longer being answered, and cant seem to get transferred to a finance manager when i call. I can understand a slight delay in state dmv return, due to closures and covid, but i have no idea when to expect them. my bank has sent me 2 letters trying to verify lienholder status on my registration, but again, no communication from dealership to update anyone. frustrated and still waiting... UPDATE! After only 4 months of waiting, I have my plates and registration! Never have i experienced a longer, more frustrating wait to complete a sale. I would absolutely not recommend this dealership, if only for the finance and title departments. Maybe they do better for local deals? One would hope.

J

Janet Krist

I give this company a 0 rating! VIN# 2G1145S3XG9149120, 2016 Chevy Impala. We purchased this vehicle through an auction and they absolutely refuse to give us the title. Well over 30 calls were made to this dealership and NO ONE will help us. The title clerk will not answer or return any calls and the only one who would speak to me is the GM Ali and he kept giving me the run around telling me to call the auction. Well….the auction has been trying to contact the dealer for the title also with no avail. This is a terrible company to do business with. They have NO customer service and apparently no one in the title dept knows what they’re doing!

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