Chippenham, United Kingdom
8 Sheldon Rd
N/A
+44 1249880024
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Where do I start?! When things go okay, they're fine. When problems arise, they lack communication, the right hand doesn't seem to talk to the left hand, you have to chase for responses/ info etc even when they say they'll contact by a certain day. Chris has a huge attitude problem, uses extremely foul language, swore at us, refused to finish a job (left the water softener in the middle of our kitchen floor and refused to fit it) and our unit has flooded multiple times! They originally said they couldn't find a fault but as he didn't reinstall and said he \couldn't be bothered\ (along with other unacceptable language!) we have gone elsewhere. The new company did exactly what they said they were going to do, kept us in the loop and remained polite and professional throughout- so clearly it wasn't too much to ask. Find a company that is grateful for paying customers and treats them with respect, would be my advice! Called to resolve the issue and sent an email and have not heard back- yet more proof of the complete lack of customer service! The irony is that they seem to reply to reviews quicker than any other form of communication. On looking at other reviews or talking to locals (which I would recommend anyone to do), unfortunately it's a similar story across the board. I genuinely don't know any other company who think it's acceptable to swear at their customers, 'bad day' or not! Chris's behaviour and foul language was all caught on CCTV which shows no abuse was given- happy to provide if you feel this may be fabricated!
like
I had a water softener and Quettle tap installed last year. I have been delighted with the products, the Customer Service and quality of work carried by this Company. Highly recommend
Very happy with our softener and the service provided. Even a follow up call a few weeks later to check everything is ok was a nice touch. Highly recommend this company, as well as highly recommend actually spending the money on a water softener, a sensible but worthy purchase!
NOT POSSIBLE TO LEAVE NO STARS, SO LEFT ONE!! ZERO CUSTOMER SERVICE SKILLS, AND ZERO COMMUNICATION SKILLS. PROMISES TO CALL BACK AND DON'T. IT'S YOUR BUSINESS, THEREFORE TAKE RESPONSIBILITY AND DO YOUR JOB PROPERLY. IT IS NOT ACCEPTABLE TO WALK OFF A JOB, AND SWEAR AT A PAYING CUSTOMER!! YOU WERE MERELY TOLD YOU HADN'T BEEN IN CONTACT WHEN YOU SAID YOU WOULD BE. NO APOLOGY. DISGRACEFUL!! HAVE NOW FOUND ANOTHER COMPANY, WHO HAVE DONE WHAT THEY SAID THEY WOULD DO
Collected from the shop, excellent price, personal service, I live reasonably local so why would I go anywhere else. Definitely recommend.
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