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As an Italian I feel completely abandoned by the Italian Consulate in London. I'm trying to renew my passport (the only valid document to be able to travel and stay in this country) and it is completely impossible. All telephone lines have been disabled, they say they add appointments to the online booking but is not true as there are no appointments for any day of any month of any year. How can a consulate work so bad!! At this point I don't know what to do to renew my passport that by law I am entitled to and the consulate is denying me of this right!!!
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trying to renew my passport. called the call-centre: service suspended due to covid (wonder why). trying to book online: no luck. I then decided to have a look at the passport renewal process of the english government: clear, easy process and you can renew it online. upload your picture, pay the fee and send back your old passport. done. easy. why they don't copy a system that works? I suppose I'll keep trying. calling the call-centre in the morning, before going to work, and trying to book online at 7 PM. wish me luck
The service is terrible. We have been trying to book an appointment to renew our passport for 4 months and we haven't been successful. It's impossible to speak over the phone with someone. Despite the COVID 19 emergency, every telephone number has been disabled. The Online Booking system doesn't work at all: it doesn't give enough availability of appointments to satisfy the requests. We have been trying to travel to the Consulate in London and we were not allowed even to speak with someone in the Building. It is absolutely unbelievable.
After 18 months of trying to renew my passport( partly my fault and proportionately the pandemic) I went to renew my passport today and after standing in cue for 1.5 hours in what felt like 0 degrees, I was ushered into the consulate and took a number, which took me to counter three where clerk No. 40 helped me( they can not provide there names). The epitome of the perfect service, personable , helpful and efficient, thank you No. 40 you have made my year after waiting for 18 months.
Don’t bother trying to renew your passport, your better off with out it, get a Nigerian passport it’s easier , marry someone that will give you a passport other then the Italian one you currently have, your better off, please please trust me, they will not answer the phone, there is no way to book online , only if your friends with a member inside will you get anything done. Fly to Italy go to the police station and do it this way. Otherwise forget about it.
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