Coventry, United Kingdom
172 Lockhurst Ln
N/A
+44 2476251741
A very poor experience overall. Their online system clearly not communicating with the team in Cov. Car in a terrible shape. Would not recommend. Very dodgy place throughout. Not the Hertz standards we are used to elswhere in Europe. Would not recommend.
like
Staff are helpful but parking a bit tight for the large van I hired, particularly driving in the yard
So I went to hertz to rent a van after shopping online at all the major providers and the local companies too. The process online was very simple and gave me a total to pay of 66.46 for a 2day rental. Fantastic I thought, I paid and checked all the terms for charges. Turn up in the morning to collect my rental and I'm met with an explanation of holding deposits and charges that were not mentioned online at any point during the quote or in the FULL TERMS that I also read. They found a way of bringing the holding deposit down but still had to pay. I was backed into a corner and had no option. The advisor and branch manager say the company knows this is an issue, but clearly not important enough to correct. Very bad experience. Won't be using them again.
I have to use Hertz for work rental cars unfortunately. The rentals themselves have been ok by and large, but I can never get through if I have a query. And they tried to charge my company for fuel, despite me filling up...
Car didn't turn up on the date required. No one answers the phones to discuss why with me. Had to travel to Birmingham to go pick up a car on the day and struggling to sort out refund for taxi fare. No apology or reasons for why the car never turned up and affected my work. All in all a shambles of a place and recommend to avoid this place at all costs.
Deli
The best companies in the category 'Deli'