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My package detained at customers even though I paid import tax during purchase. Clearly, there is something wrong with this government agency. I often hear the Portuguese blaming Salazar for everything. But the reality is that this is the way they live and work. Not regard for punctuality and consistency. P.S. I still love this country :)
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When they make you present documents of the purchase of a t-shirt. That not only has been labeled on the package as a t-shirt, and they send you a letter home saying is a t-shirt but still ask you to give you detailed information of the inside of the package.... IT'S A T-SHIRT!
Everyone else was giving one star so I didn't even bother calling. 1 star by default.
Worst customer service in the world. Stealing from people \legally
terrible office and service that I ever met!!!!! My parcel released from customs on 26-Mar but until today (21-Apr) it still stops in customs without any reasons!!!!! I called CTT and they said they need to wait the customs present to their warehouse and no one can give me a positive answer Then I called the customs, no one answer!!! the worst post office I have ever met! and now, no one knows where's my parcel. for almost one month, and no one comes out to take this responsibility.
terrible service!!!! sent my parents a gift and it is being held here. Unable to get a hold of anyone. When i try to call it says wrong number. Letter sent to my parents states they want receipts for items inside the box which i do not have and proof of how much i payed to ship. I guess the 66 dollars i spent for shipping is not enough, They want more money.
Terrible service. A parcel sent with a gift was confiscated. Had to produce receipt of cost of sending parcel of post office from point of origin. Then was told that to receive parcel, a fee of 30 euros had to be paid. That is more than the price of the contents. Complicated and ridiculous.
Is it possible to give ZERO stars? It doesn’t deserve ONE!? I received a gift from my friend in the states for my wedding and still have to pay money on my gift PLUS SHIPPING? I mean have you ever !? I sent a gift to my friend in the states and she didn’t have to pay a thing on her gift, she sends me something of 20 and I have to pay taxes over that plus her shipping fee of 36!!! With salaries so low in this country, it is a shame!!!
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