Florida, United States
19 Industrial Dr
N/A
+1 8456512662
If I could give zero stars I would. We called three days ago and told them we were almost empty. We were told we'd be put on the delivery list. Today, we called wondering where our delivery was considering it's negative 8 degrees out, and it's been 3 days. And we were told we were \on the list.\ It's now 1:00. No delivery and no heat. Did I mention this is the THIRD TIME IN A ROW we have run out of heat! They suck.
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Called 2 weeks in advance for a fill and billed us on the same day. Still no service. Called customer service every day for past few days and was finally told that “we need to run out before they can make it.” What kind of response is that? We use propane for hot water, cooking, and laundry. Are we supposed to put our lives on hold because a propane company couldn’t find time to deliver in a TWO WEEK window? Absolutely absurd. We held up our end of the bargain. Pre-paid and gave AMPLE time for service. Hold up your end yankee propane. Terrible service.
I’m am still waiting for someone to answer my call after an hr and 30min of being in the line. I have been calling for two days straight to get an emergency delivery out to our home. We have received the run around for two days. We were told we would be getting our delivery today ! And here it is 2:55pm and we haven’t received a phone call or a delivery, when the office closes at 4:30pm. The second anyone answers the phone. I’ll be canceling my services and going with another company immediately!
I have been with Yankee for about a year now after we switched from oil. But my mom has been with Yankee for 35 years. Now I know why. The customer service is the best and delivery is consistent. The office staff is always friendly and knowledgeable. I have never felt discouraged from calling or asking questions about bills and/or delivery. I will and have in the past year recommended this company to others.
So far ... Soooo Good !! From customer service to install, the service has been Great. Shaun the tech is Awesome and Jody the CSR is Amazing. It's clear that Yankee is a \Superior\ fuel company. Keep up the good work !!
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