Harris, United States
884 Old Rte 17
N/A
+1 8455133544
Recently switched services to Bottini as the customer service team at Black Bear Fuel was totally unwilling to guarantee/warranty their service call for a filter change/cleaning on my boiler, which was done PRIOR to the oil delivery I received from them a few days later. After the oil was delivered, the system went back into making noises and when I called them to let them know of the issue and ask for help, I was impressed with how the representative handled the call, by simply listing many reasons and many ways that I could have prevented the issue, HOWEVER none of those preventive measures were communicated to me beforehand or in the past 3 years that I have been using their services. The only option I was given was to pay 140 for another service call so they could come by to change the same parts and do the same exact work that they just a few days ago. It was time for a change - if you can guarantee/warranty your services, I have no business with you. Best of luck ripping people off with service calls you cannot guarantee/warranty.
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Black Bear gave me an estimate on completely repairing my oil heating system. Many parts and three days of labor were needed, but the price I was quoted was the price I got. When there was an additional issue that arose, they came down within the hour even though it was a legal holiday. I highly recommend them.
We had been trying to get our oil heat fixed for months by a local guy who eventually blew us off. Black Bear was professional, came out for a free estimate that they emailed us within a week, gave us a date for the work. Ended up calling us when they had a cancellation so we could get the work date pushed up. They did the work in one day. They were friendly and explained everything well. Now our heat works great. They may be more expensive then a smaller operation but it was worth it for the peace of mind and now we can use them for oil delivery and repair.
The people are glad to help you with any issue. Everyone is pleasant and helpful.
Good guys. Very professional & friendly from office to field. Also, very responsive. Highly recommend Black Bear.
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