Laguna Beach, United States
925 N Coast Hwy
$$
+1 9494946965
N/A
Gender-neutral toiletsToilets
Wheelchair-accessible toilet
Just took my PADI Open Water Certification with Tim and I could not be happier! He is an amazing instructor and I would definitely recommend him to anyone interested in taking the course. Everyone at the shop is friendly and helpful. Go see Tim!!
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UPDATE*** I went back into the shop and they were able to make it right. I appreciate their willingness to help me out. I went into Beach Cities Scuba to buy a dive mask. I grew up in Laguna Beach and wanted to support my local dive shop (I used to frequent this spot before it was owned by beach cities). I need a mask that wasn't going to put pressure on the bridge of my nose. I was told I was only allowed to try on a mask if I was going to buy it right then and there. I tried on a bunch of masks and settled with a riffe mask that was 165... steep but I was prepared to make the investment on a good mask. When I got home, I spent time time wearing the mask but started to feel the pressure on my nose and I wasn't even in the water yet. I went back the next day to return the mask (with the receipt), and they told me I can't return it I could only swap it for another mask and it had to be done within 10 days of purchase. I was frustrated, but willing to give it another shot. I tried on a few more masks with optimism and this time settled with an Atomic single-lens. A few people helped me out with trying on the mask to get a right fit and they were patient with me. It felt better on my nose when trying it in the store. There was a difference of 15 between the two masks and they still wouldn't refund me the leftover money (instead they just tossed in two anti-fogs and said we are even). When I got home, I tried on the mask again and went in a jacuzzi to test it out. It was leaking terribly. I have tried on nearly all the masks in the shop at this point and now I am stuck with a 150 mask that does not work for me and I paid 165 for it. I just want to go dive comfortably around Laguna with my friends... I will be letting them know to avoid this place at all costs.
First, when I called to inquire about lessons I spoke with Ron, whom later I learned was one of the owners. He is no small part was the reason that I chose Beach Cities Dive Center. He spent time talking to me, didn't rush, answered all my questions as though he had done it 1 million times, something I'm sure he has. I was in a few days later and the rest is history.
We did not end up renting from them due to the terrible customer service. I don’t think they actually want the business. We called to ask about Shaw’s cove diving and were told it was terrible. We also told them we were from out of town. We went down to snorkel it and found that instead of 5-10 ft vis it was 15-25 and great life. We went back to pick up Dive gear and were treated so rudely. Terrible customer service!!!
Recommend D.J. and team at BCS for the outstanding service and gear quality. Great selection of products and reasonable pricing. Easy to deal with, very professional - thank you
A cool, small dive shop right next to the cove. They rent and sell equipment. Good selection, just steps from the beach
This shop used it be awesome 6 - 8 yrs ago. The service steadily gone down. 10 for 2500 psi air fills expensive items don't have their information updated (web 6 pm) it's practically summer and they are closed at 5 pm. Even if sports chalet is closed these guys dropped the ball. Plenty of other worthy options out there.
Beach Cities Scuba was flexible with my rushed schedule which allowed me to be certified before my trip. My boyfriend actually ended up proposing to me while diving underwater, so that was great. The staff was approachable, fun, and professional.
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