London, United Kingdom
Gartons Way, Battersea,
N/A
+44 2072287651
I have used big red removals for 3 big moves now including an overseas relocation. I was separated from my belongings during COVID and the guys made every effort to get them to me from London to the US. Each time I have used them it has been relatively hassle free which is what you want when moving. Both Hugh and James are great guys and offer a great service.
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They broke our TVs, we paid for insurance, they refuse to respond to repeated requests to get the insurance claim. It's been 7 months now. Don't use these cowboys You would think that after providing a negative review they would act? It seems the entire big red removals company is only interested in scamming customers with their fake insurance policies and pocketing the fee themselves. I will now go to both the insurance ombudsman and the removals ombudsman and seek resolution so other customers do not fall into the same scam I have. I will update as this progresses. So I have now received a response from Big Red who have promised they will now resolve my issue. Big Red when will you respond to my issue? Update I have been contacted by the insurance company and are now waiting for them to process. (Has taken 8 Month so far to get to this point). I will update once this has been resolved
Would strongly recommend. Big Red Removals were recommended to me by a colleague who used them for a house move and I went on to use them too. They were excellent from start to finish. I got three prices including two local independents and a big national (Pickfords). From quote, to dropping off boxes, to the removal day all went well with Big Red Removals and I would not hesitate in using them again. Many thanks thanks guys.
Final invoice was much higher than initially quoted yet Big Red removals insisted I pay everything before the move finished. They even threatened to stop the move if I don't pay on the day. Yet, now they are late paying for damage to a wall and I can't get my deposit back before they pay. Can't recommend them at all.
Terrible removal company. DO NOT USE. They did a large amount of damage scraping furniture down all of the walls of the stairs in a 5 storey town house and although liability admitted have refused to pay for damage to be repaired and walls repainted. They also fail to answer emails or return phone calls.
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