Los Angeles, United States
3720 Flower St
N/A
+1 2138217100
Wheelchair-accessible car parkWheelchair-accessible entrance
Gross incompetence and lack of communication skills combine to produce inept and substandard customer service. Excellent managerial and executive staff at the upper level. Basic day to day transactions and deposits, address changes, mailings, questions, account issues are mishandled, misunderstood and misread. The staff needs to learn how to call the customer and identify issues over the phone rather than the complex message system. This is unusual for the USC brand. As a USC alum, I am truly shocked and disgusted.
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Worst customer service ever!!!!! Took over an hour to have my son added to my account because the teller lacked knowledge, experience & had absolutely NO clue what she was doing!!! She had NO people skills when it comes to interacting with the public!!!!!
There was an issue with the waiting time, but one of the representatives acknowledged the issue and addressed to me right away. I appreciated that. The actual bank service is fast, efficient and friendly.
Got my car loan through USC Credit Union. Customer service was top-notch and I received a great interest rate. Overall, really happy with my experience. Thanks USC Credit Union, and Fight On!
All I can say is their online check deposit system is the worst. I suspect it was contracted to some low performing clueless vendor employing some lame engineers who are clueless in designing a proper and robust algorithms. They need to fire the vendor who implemented and get at least a half way decent performing systems in terms of accuracy in recognizing checks, even in near perfect lighting (which the present system does not do), and speed in detecting check data.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance