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Dear Luckey, This message is in response to your reply to my initial review. It has taken you five months to actually make contact with me to understand our terrible experiences with you. After listening to our awful experiences you offered a pathetic apology along with an insulting compensation of around 35 euros. We declined this offer and asked for a more suitable amount of compensation as you had ruined our entire holiday in Paris and threatened the safety of my family. You said that your offer was the best you could do but you would try for more. You never called me again after assuring me you would. Your 35 euro compensation and not hearing from anyone at Luckey until five months after our holiday really is a true reflection of your mediocre customer service. Do not use this company ever. Avoid at all costs.
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Do not use any airbnb bookings managed by Luckey. We have had a disastrous experience. Their check in was 1pm which they then delayed to 6pm. When we arrived the apartment was filthy. No bed made, stained sofa, dirt everywhere over furnishings. The apartment was not safe for us and our 1 year old daughter, especially with the Covid-19 pandemic. We spoke to a member of the Luckey team who was with us and he explained the situation to management who agreed we could cancel our booking. We moved immediately to a clean and safe hotel. However the Luckey team have reneged on this and expect us to fulfil 2 days of our booking. We are not moving. The disruption caused by their mistakes have been too much. Please avoid. Their customer service is also appalling. No direct phone number, no way to speak to someone.
Absolutely fantastic property management company. Luckey has extremely professional staff, offers a complete package of services, and we fully trust them to take great care of our apartment. They are extremely responsive , friendly and our apartment receives nothing but good reviews on the rental platforms. We feel very fortunate to have found Luckey to manage our rental apartment. Highly recommended.
They offer an excellent service and their team is always at our disposal.
I have newly my appartment managed by Luckey and things are goimg to my complete satisfaction. Thanks. Mavrovouniotis Nicolas
A professional team, whose services really do create a win-win partnership on both sides. Highly recommended.
Great staff, used them for a year, extremely responsive, no hassle, perfect
Deli
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