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Bought a Feider Chainsaw - Very impressed - great chainsaw packed full of features. Arrived assembled and with a spare chain, safety kit and oil! Excellent service and product.
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Ordering and delivery process was very smooth, but once the goods arrived that was when things went wrong. The item was damaged when it arrived so I called customer services who advised that it could be returned and an engineer might be able to \knock the handles back into shape\. I decided to request a refund rather than wait for an engineer with a hammer to get the shape as it should be. As expected they requested the item to be returned and then the refund would be processed. It took a couple of weeks of chasing for them to acknowledge and check the machine and then almost 3 weeks of chasing for the refund.
Excellent service and great price. Kept informed on progress of the order and arrived extremely quickly. Would highly recommend using this company, cannot fault. Unable to comment on the product bought as my mum has not used it yet.
Very quick delivery. MowDirect was the only place that had what we needed in stock for quick delivery during Covid. There was a problem with the first mower we received and they could not have done more to resolve the issue and replace it straight away. Great mower, as described and exactly what was needed. Definitely 5 stars.
Recently purchased a Feider TR4870. Although this model may usually be a choice for a bigger lawn, it is also perfect for smaller lawns and is easy to manoeuvre and adjust settings. My lawn is currently under repair but the mower was still able to produce the desired effect and a perfect cut. The Customer Service and support I have received has been second to none and I shall certainly be using MowDirect again.
Deli
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