New York, United States
30 W 22nd St
N/A
+1 8884259113
Purchased a Laser X 4 person tag game in Sept 2018 for a Christmas present. Opened after Christmas and after a few days one of the guns quit working. I have contacted the company and they first told me to reset the gun and sent me instructions. This was to bank the gun on a service and wave it around. Well after several tries it did nothing. So I contacted them again to get a replacement. They said that I needed to return it to the retailer (Costco). Since Costco does not have any more for a replacement all I wanted was a replacement for the defective gun. The company told me that since it was purchased in September, it was past the 90 day warranty and they would not help. Even though it was a Christmas present and opened and used after Christmas. This has been only 4 weeks going back and forth with them. It actually quit after the 2nd week. So now Costco will take it back and issue me a refund and we will not have this fun toy. We as a family did enjoy it, but the company is not worth dealing with. Don't waste your time with their products.
like
Great customer service! Toy we'd bought was missing a few pieces when we bought it at a local retail store. Emailed them and they sent replacement parts immediately, no questions asked.
We had an issue with a Smithsonian Motor kit. We were quickly provided with a replacement after contacting the company.
I just bought a Smithsonian microscope for 50 for Christmas for my daughter. I wasn't demanding mucg it being 50 but why oh why is there no on/off button?
Deli
The best companies in the category 'Deli'