Newcastle-under-Lyme, United Kingdom
Clayton Rd
N/A
+44 1782625431
Wheelchair-accessible entrance
I went in for an abdominal hysterectomy in January 2021. The attention and service provided by the staff was outstanding. Anna and the rest of the team were totally amazing and supported me every step of the way. MR.Misra was also fantastic and took great care to explain everything to me.
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There was a mix up on my room when I arrived & my scheduled time for my operation was delayed by 4hrs & for this reason I decided to score 4stars. If I could give a sperate score for my overall stay I would score 5 stars as The Staff here were amazing & I Thank them all.... My en-suite room was very clean & comfortable & stayed that way throughout my stay..The staff responsable for this made my stay comfortable, even placing my throw blanket on my bed....Thank You The catering team.... so polite & nothing was to much trouble, the menu catered for special diets & it was a varied with something for everyone. The food was lovely & always a pot of tea on offer...Thank you My nightime nurse Jennette, like Florence Nightingale, did her absolute best to help keep me comfortable & free from pain...Thank you so much One of my day time Nurses Cedrick, helped me after i was sick from all the meds, he gave me strengh by speaking to me.... he proberly thought i wasnt lisenening but I was, I heard every word Thank you Jamie & James the physio Team, Thank you for your calm proffesional positive approach My anethertist, who understood my fear of needles & when inserting my canular, I felt nothing, even when my veins had disapered Thank you To all the Staff, the Nurses & Doctors & my surgeon Mr Patel..... during these difficult, unpresedented times I Thank you all
I've had a total knee replacement here and, although having major surgery isn't pleasant, the nurses, anaesthetist, physiotherapist and all the staff are wonderful. So patient and caring. Can't praise or thank them enough; they are true professionals. Absolute heroes.
good doctors, very professional. however charged me a fee for visiting the clinic wasnt made aware of it prior to booking an appointment. hospital booked 2 appointments wasnt made aware by reception or hospital staff members. all they care about is money. 2 weeks later i get a bill for the booking that i had no indication I'd be charged. hospital has then booked me other appointments without my knowledge. clinic/centre will charge you for visiting/speaking to doctor before a operation. before you book please confirm the prices with the private clinic. then i got quoted for 6,100 by the doctor for an operation and bill comes through for 6,700 after i got approved for finiance of 6,100 very unprofessional. feel like theyre just adding money onto the bills to make themselves more money.....
Great facilities if you are unfortunate enough to need treatment. More like a hotel with private room etc. Friendly helpful staff and food not bad either
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