Newton Abbot, United Kingdom
Rosemount, Canada Hill
N/A
+44 1626363507
We ordered replacement rope & glass. When it arrived we couldn't get the glass holder clips off. Salamander said to send the whole door to them & they'd sort it! They did exactly that! Same day service too! Top job by a fabulous team. Thank you :-)
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Was looking for a small stove for my first self-install. Found Mark very helpful. Knowledgeable, friendly service. Stove burns well and generates lots more heat than the previous open fire. What is not to like?
Paid in full upfront yet received Very poor customer service. Not informed of when cookstove would be dispatched or provide me with tracking info....And yet I'm still waiting for delivery.
Hello Mark, we just wanted to thank you for your immediate support. The metal piece is fitted at the front and the stove is doing its work! This Hobbit had a long sleep before his first time start. Jennifer from London bought it in 2011 in your shop and moved with it to Ireland where it was stored in a barn and never be used. Last month she put a free ad on the internet where we luckily found it. Now it's doing a great job in our off-grid welling in the middle of Ireland. So thanks again very much for your quick and take our 5 STAR rating for you ! Kind regards Constanze and Tom Co Galway
Fantastic service and a quality product. Very rare to call a company and speak to the stove creator who offers free advice on all aspects of the stove and installation. Thoroughly recommended. In response to the previous review, i got mine at a local dealer who was closing down so did get a deal. However i'd be happy to pay full price for such a quality product.
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