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A pleasure to deal with, great product and price. Very helpful from the start of contact with the company. Prompt delivery, a very positive experience. Thank You.
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We were recommended Norton's by a friend and were pleasantly surprised by how friendly it was. Marion couldn't have tried any harder to answer all of our questions and in the end, we bought a beautiful Smeg ranger cooker that we absolutely love. Nortons advised us on everything we needed to prepare our kitchen for it's first dual fuel range with a new power supply required. They even assisted us with arranging an electrician and worked the delivery arrangements around it for us. A hiccup with delivery was swiftly corrected with a price adjustment to the satisfaction of all concerned. Some time later, we noticed that one of the cast iron frame pieces from the top, was missing a rubber ferrule and took it down to Nortons. It was instantly replaced, no questions asked and certainly no quibble. I cannot hesitate for a second to recommend them. Pre-sales, delivery and aftersales have all been second to none as far as we're concerned.
Called to enquire about a replacement ash tray for our multi fuel stove which we'd purchased from them last Aug. When Steve heard he very kindly offered to call the manufacturer for me, the end result - new ash tray getting sent under the warranty. Fantastic customer service - above and beyond! Very much appreciated.
Nortons have serviced our Aga for a number of years. At 29 years of age she unexpectedly went to sleep! The diagnosis was serious as the broken part is no longer made. A conversion to modern innards was the only solution. This could not be completed until the following week so we braced ourselves for more camp cooking and no hot water. Imagine our delight to receive a call saying that Joe had volunteered to come (on his day off) and complete the work the very next day! Absolutely amazing service and so very much appreciated.
Went to look at a Stoves range cooker because we wanted a made in Britain product. We were looked after by Marion who was fantastic. She gave us a full run down of the product and a few extra tips. Would highly recommend a visit and a very competitive price . Thanks
Deli
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