Painesville, United States
2115 Mentor Ave
N/A
+14403544368
Had my oil changed and tires rotated. Easy to set up appointment online. Work was done in a timely manner and I was satisfied. Would definitely recommend
like
Sales dept is easy to work with. The service dept is accommodating with a shuttle and/or a waiting room. PLENTY OF USED AND NEW VEHICLES ON THE LOT
I am a person who values time...mine as well as others. I scouted this place online days before I came in. Found a vehicle I liked, and ONLY needed to get their best offer on my Altima. I even called ahead to CONFIRM the appraisal availability. Fast forward past many verbal requests, a bottle of water, unnecessary paperwork, and a nice young man whom they used to deliver all of the delayed service...I lost 60 VALUABLE MINUTES of my life to hear the same number that I gave the FIRST guy over the phone. When you value your time like I do, this type of disregard is irritating...at best.
I was very uncomfortable at this dealership today. I had received information about 2 Jeep Wranglers, via email TODAY, addressed from Sarah, the Manager. When I arrived TODAY I was told that one of the Jeep’s “must’ve just been sold” and the other one had a 8,000 lift package added. It felt like a classic “bait and switch”. Also, if you are concerned with mask compliance I would not recommend this dealership. There were numerous employees and customers, without masks, indoors, in the common area. I was sorry I spent 45 minutes driving from Cleveland.
Awesome service! I came in without an appointment and they treated me like I was a longtime customer. I didn’t buy my truck here, I’m not from here so the odds of me returning are nil but still they treated me perfectly. Mark in service was terrific. I highly recommend this place.
Deli
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