Peter J Connell Funeralcare

Peter Wise

My mum’s funeral: Good communications and a well-run funeral during the challenges of Covid. Very smooth, thoughtful and helpful at such a sad time. After the funeral the backroom staff were unhelpful, not willing to supply accurate receipts for probate “There will not be a corrected invoice” (just lots of irrelevant information about how the financial plans work and discounts which we had never asked for). The difference between front of house service and admin is chalk and cheese. I felt the admin were cruel at such a difficult time and need to understand the requirements for accurate documentation. I had recommended mum to plan ahead and choose the Coop because I have always believed and supported their philosophy; reality is somewhat different.

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