Poway, United States
13910 Poway Rd
N/A
+18774680535
My wife took her G80 Sport for a covered routine service. This included filter & oil change, cabin filter, and tire rotation... My wife was on time or slightly early to her 7:30am appointment, and they took her car about 15 minutes later... She decided to wait for her car which took about 2 hours. She took possession of the car and drove home... After returning home she parked the car in the garage and while walking around it noticed the tires hadn't been rotated at all... She immediately called her service rep and brought it to his attention... He first tried to assure her the tires were rotated, but then put her on hold to ask the mechanic... He said that the mechanic also claimed the tires were in fact rotated... My wife very matter of factly reminded him of the horrible incident that happened at the other Genesis location in Claremont... That had the tires been rotated a mark on one of the tires that she knew was there would not still be on the same wheel location... As a result I was forced to check the oil to see if fresh oil showed on the dipstick, and a new cabin filter was present... We hope that this review will help another customer really consider their options before using this or the Claremont Genesis dealerships to service their vehicles... This is completely unacceptable and we will take appropriate actions to remedy this matter...
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Great luxury car purchasing experience overall, I couldn't be happier with my new car. They are getting a new freestanding Genesis dealership soon, but are currently selling Genesis cars here. Even though the brand is new, the staff here knows the cars well and have a reasonably good amount of cars available. Ask for Yonathan or Konstantin, they will help you find the Genesis car you need and make you feel comfortable.
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