South Croydon, United Kingdom
453 Brighton Rd
N/A
+44 2086681159
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I used my local Kwik fit for a long time. But they was unable to fit me in for MOT in short notice (I forgot, it is not their fault). This one is bigger, found me a suitable slot straight away. The job was done quickly and nice with friendly phone call to confirm the MOT testing needs and recommended the option for more safety.
like
I'll start with the good bits as I've not been to this garage before: Very nice big car park with plenty of working bays in the garage itself. Staff were very helpful and courteous, the car was also seen very quickly at the exact time it was booked in for. The car failed its MOT with an issue relating to headlight beam, in particular the pattern was not defined as it should be. I have no issue with the car failing on this point, it was something I was unfamiliar with but subsequent research indicates this is now part of the test. My issue and why I feel a 2 star review is justified is twofold: firstly one of the items the car failed its test on is false as the leveling device for the headlights was functioning. The second and more serious point is that the MOT tester came and had a very pleasant, polite chat with me about the issue but all that was said was that there was an 'obvious defect' that could be caused by fogginess on the headlight lenses and the only solution would be complete headlight replacements. I queried the logic as the headlights were not foggy (as one of his colleagues came and cleaned them thoroughly) so if you can see through them perfectly they could not be cloudy on either side. Therefore if the lights weren't cloudy what was the specific issue and how could it be resolved? New headlights might resolve the problem but they might not, I needed to know what the specific issue was which the MOT tester could not answer. I have subsequently taken the car to a mechanic I trust who services my car and the bulbs within the headlight just needed adjusting for the beam pattern to be correct. The car has now passed an MOT without issue. The MOT tester could not explain a quick and simple issue and gave poor advice that a total new headlight would be required when it wasn't needed at all. In my view this shows a lack of knowledge that is quite disappointing and I wouldn't return to this garage again.
Fantastic service
Oil all over my engine, I didn't know until I left and drove away, terrible oil burning smell, I took it back and to be fair one of the team tried to clean it off, but weeks later it still stinks and giving me headaches, also they disconnected my dash cam and pushed away from the windscreen, this caused my attachment bracket to fall off which was held on by a sticky glue pad and I had to get this redone, I always worry about when someone doesn't like a camera seeing what they are doing, they should ask the owners permission before they touch anything in car. Also the MOT examiner would of known that there was oil all over the engine, just be honest and explain what happened rather than ignore it and hope the customer won't notice.
Deli
The best companies in the category 'Deli'