Southfield, United States
24350 W 12 Mile Rd
N/A
+1 2482909659
DeliveryIn-store shopping
Car washOil changeRepair services
I had the best experience at Star Lincoln. The customer service I received was top notch. I was a new customer and the service department got me in first thing in the morning and made sure I was taken and picked up from work. Tim was the best! I will definitely be a returning customer and I cannot say enough good things about the treatment I received.
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Dual Personality! Star Lincoln has a dual personality. The sales department, or at least our salesman is excellent. I would give the sales department a 5-star rating. But I cannot say the same about their service – service gets a 1-star rating and gives Star Lincoln a 1-star rating. At my most recent service, my appointment was made with the Lincoln app. When I took my car in at the appointed time, they could not find my service appointment. After a bit of searching, they found it was in my wife’s name. The Lincoln app showed the reservation was in my name and their records should have shown that the vehicle being brought in for service was my leased vehicle – it was leased through them. Service was for an oil change and tire rotation. I knew one of the tires was a bit low and needed air. After I picked my vehicle up and drove it for a day, I checked the tire pressure and it was still low. They rotated the tires and supposedly checked my vehicle for problems and yet they did not find and correct the tire pressure problem. I had to return to Star Lincoln to get my tires filled properly. This was not the first time I had problems with their service department. My vehicle had a problem with the Lincoln Sync system. I would take it there and show them the problem but I could not leave the vehicle because there was no one available for service, they gave me an appointment and when I brought the vehicle on for service, they kept telling me there was nothing wrong. It took several visits to service before they finally solved the Lincoln Sync problem. If you are looking to buy or lease a vehicle, I would highly recommend Star Lincoln. But if you are looking for service on your vehicle, you might want to look elsewhere.
Brought in the a navigator for a power draw issue. Everyone I encountered was kind and professional. Was told the issue was fixed and I can pick up the vehicle. 2 days later and 454 dollars down and the issue isn’t fixed. I even expressed my concern that the fix that was found was likely not it. The vehicle is now back with them for another fix. Mistakes happen but that’s a lot of cash down for pulling a couple fuses, a battery, and not fixed. Will update this review after I pick it up. I really want to give them a better review because they do seem like kind people.
I recently had my MKC serviced at Star Lincoln. This was a follow up service from an oil change & maintenance. There was an issue with the sensors on my vehicle. My service advisor is Mr. Tim F. Well, all I can say about Tim, he's undeniably a \man of his word\. He knew I was frustrated. He assigned my vehicle to his best mechanic. Tim is courteous, polite, and professional. He knows how to provide \top notch\ customer service. If he tells you he's going to take care of it, you can COUNT on it. Overall, the service team is very polite. The shuttle driver was also polite. My lease will be up soon. I will say, because of Tim F. I will remain a customer of Star Lincoln for my next vehicle. He is definitely an \asset\ to the service team. Thank you, Star Lincoln Service Team!
Professional staff. I dropped my car off. The work was completed timely.
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