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Direct Fireplaces

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Stockport, United Kingdom

direct-fireplaces.com
Retail· Home & Garden· Decoration & Interior· Fireplace Store

Direct Fireplaces Reviews | Rating 3.5 out of 5 stars (5 reviews)

Direct Fireplaces is located in Stockport, United Kingdom on 137 Wellington Rd N. Direct Fireplaces is rated 3.5 out of 5 in the category retail in United Kingdom. Fireplace shop specialising in fireplace surrounds and electric fires for the home. We sell fireplaces, stoves, gas and electric fires.

Address

137 Wellington Rd N

Phone

+44 1613764181

Service options

DeliveryIn-store shopping

Open hours

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J

jason warner

I ordered 3 items and payment was taken The flue came quickly, the chamber was a while later and finally the beam much later after several reminders. Plus it looked far more stressed than the pictures and the fixings were unsuitable so collection was arranged. Their terms say hassle free. Plus they advertise free delivery. Yet way down their terms it now says for returns you pay delivery both ways which is substantial as everything seems to be sent individually and they are intransigent. Buyer beware !!

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Sam M

Be extremely careful as the website is very misleading. I selected my fireplace and filtered on \coal\. Unfortunately, the picture they had against \coal\ was actually \black pebble\. When it arrived i didn't recognise it. After emailing, the company told us that they don't keep pictures of the coal version on their website. They had to retrieve one from the manufacturers website just to show us what we had bought! I have no idea how this company is still running with a website that has the incorrect picture against the selections. We now have a 499 heater that we cant return and the help given to us was \we don't have that picture on our website

A

Adrian Butt

An absolute shambles. Purchased and paid for two items - appears that they don't even have one item in stock despite taking my money. They couldn't deliver to my company as they claim not to have a phone number , but did have the address - ever heard of Google? Had to send my own driver from Chester to Halifax to collect - no apology or any discount for the inconvenience. Avoid at all costs.

C

Chris Granelli

Small shop front but deceptively spacious inside with plenty on display. Very knowledgeable staff and great prices too.

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Tom Bell

Waited and waited for a call from Anthony and from another chap Paul I think . I felt like I was pestering them to buy something from this online company. All I wanted was a price check on another fire package before I made the order! Genuinely shocked at the level of customer service!! Fire and fireplace ordered locally now. You can call me if you want I’m sure you have my number I checked over and over when I chased you up. Tom

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