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City National Bank

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Strasburg, United States

bankatcity.com
Bank· ATM· Mortgage lender· Financial institution· Public sector bank

City National Bank Reviews | Rating 3.7 out of 5 stars (3 reviews)

City National Bank is located in Strasburg, United States on 33230 Old Valley Pike. City National Bank is rated 3.7 out of 5 in the category bank in United States.

Address

33230 Old Valley Pike

Phone

+1 5404659292

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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J

Jan McPeak

I've banked here for years but customer service sure isn't what it used to be. My account was hacked at the end of May and was blocked. I called an 800# and was directed to the branch for resolution. The person i spoke with at the branch would have to get back with me-she'd check it out and call me. It happened 5/23 - 5/24 - I called again. Shes out to lunch but will call you when she returns - never got a call back from the branch before the weekend. I called after the memorial holiday and it was like starting over. Nothing was done. They ended up resetting my banking ID but no other changes to the account ---- I ASKED!!!! I was never told that this reset would kill all my bill-pay data attached to my account. The auto-pay accounts - like my car payment!!!!! Deleted. Not until I got late notices did I realize things were not drafting. Come to find out, I don't even have the bill pay feature anymore!!!! I call the branch and all I get is I'm sorry its your responsibility to request and set up bill pay!!!! WTH! I didn't even know it was wiped out to have needed to re-request it!!! and why wasn't i told that when i asked if there was anything else i needed to do???? Thanks for the black mark on my auto account! I'll be changing banks.

R

Rachel Ford

I have only had an account for a month, and they have treated us 100% better than my former bank. Thank you for understanding and working with me.

L

Larry Lineweaver

Everyone from the branch to the assist line has been nothing but helpful, courteous and kind. They have treated my family and I with dignity and respect.

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