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+447596195196
Albert and the team have been absolutely outstanding. I must admit I initially had reservations about sending money overseas however it was a great decision. The craftsmanship is excellent, the design is great and the customer service second to none.
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The hot tub is up and running and works perfectly heats with 2 bags of logs and we had no leaks . we have had some great times already the kids love it. I have included a couple of photos for you. some of the screws have needed re-screwing but nothing major. we could do with a care guide to let us know how to keep it at its best long term but overall it has been fantastic. The customer service has been excellent and as it is the first time I have ever bought directly from a company abroad I was apprehensive and so every time I contacted you for an update you were prompt and reassuring I would definitely recommend you. Best wishes.
Very good service and very good product. Delivered at the agreed time and looks wonderful in my woods.
I liked the look of Timberin’s saunas and was concerned about the practicability of buying from a company I did not know in far away Lithuania. With Albert’s help, I arranged a visit to an existing UK customer so that I could see what I the products were like. They were better than I had imagined and so the purchase decision was made. I ordered two saunas and the ordering process worked surprisingly smoothly. After creating an account on-line I was able to discuss my specific requirements. Albert really listened to what I wanted was most helpful in generating a specification that met my needs. Payments were made using a bank transfer and this process again was done entirely on-line. The actual saunas arrived within one week of the final payment. Timberin used their own driver who spoke adequate English and knew what he was doing. I did need to hire a suitable tractor with fork lift to get the saunas off the truck and trailer before moving them to the correct location. The entire process went well.
We are over the moon with our new tub. It was delivered by the nicest delivery guys, it was easy to assemble and within a few hours it was hot enough to use. Already in just over 24 hours the kids have had great fun and the adults have enjoyed sitting under the stars. Another amazing attribute to these high quality tubs is that you can literally put them anywhere. Even the smell of burning wood wafting over adds to the overall experience. The price is amazing and we will no doubt be buying another for our holiday cottage business very soon. Thank you. Thanks Albert and please make sure you praise your delivery guys too they represent your company perfectly. So efficient and polite.
Deli
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