Overview
Headquarters
Asia-Pacific (APAC)|Mumbai, Maharashtra, India
Category
The power of service
Adani Electricity is the brand for the Mumbai distribution business of Adani Electricity Mumbai Limited. Adani Electricity Mumbai Ltd. is a constituent of the Adani Group, one of the leading business houses in India. The company was incorporated in 1929. Adani Electricity distributes electricity to over 2.5 million consumers across the premier Indian city of Mumbai. Adani Electricity has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Adani Electrivity’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Multilingual bill has been a first of its kind in the world. Adani Electricity’s several consumer friendly technology-based services which include Mobile App, Chat BOT - ELEKTRA, Online Voluntary Deposit Scheme, Payment via UPI, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Adani Electricity is a globally integrated infrastructure with business spanning across key industry.
