Overview
Employees
11-50 employees
Headquarters
European Union (EU)
Category
Telecommunications
Difference Corporation (0344 493 1100 )are cloud contact centre experts delivering managed services, contact centre technologies , dialler,IVR, ACD, Live chat ,consulting services and training internationally to high volume, high availability enterprises. These comprise solutions for all contact points ie Voice, Email, Live Chat, Email, Social Media and SMS.Our philosophy is to grow relationships with clients on a business case basis, with the clients actively shaping the solutions and services. Our approach is to have open dialogue with clients about opportunities and challenges and to work with them to test concepts, to prototype, and to build on proven models. Executive Team , We have specialist teams who have expertise in deployment of 8X8 VCC , 8X8 ECN, Intelecom Connect, Teleopti, WFM, Live Ops, NewVoiceMedia , Contact Centre SIP , DXI , EasyContact . Difference have delivered contact centre integrations including Salesforce.com, Microsoft Dynamics, FLG360, Hubsolv, Logicalware , Ascent and Debtkit. Our development partners can also support Avaya,Genesys, Junifer and OpenGi projects as required. Our platforms are global and our contact centre services support preview, progressive and predictive dialler modes, we also support organisations who require PCIDSS compliant applications The senior management team at Difference combines over 50 years experience in contact handling technology and consulting coupled with a fundamental understanding of the importance of open communication across successful organisations. The team have delivered projects in information technology across industry with organisations such as ICL-Fujitsu, Electrolux, ABB, Energis, Madge Networks, O2, US Department of Defence, IBM, Dell, EDS, Pricewaterhouse Coopers, Accenture, and have consulted at senior level with some 80 technology companies, including Vodafone, Cisco, Google and Reuters Agent Engagement & Gamification Customer Effort and Engagement Desktop Automation & Analytics Difference Corporation provides a comprehensive range of services to ensure your business is always connected.
