Overview
Revenue
$1 to $5 million (USD) per year
Headquarters
San Francisco Bay Area, West Coast, Western US
Category
Software & Tech Services
Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital. We've got an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join Directly and contribute to our culture of curiosity, authenticity, and innovation! Directly, Inc. provides software solutions. The Company offers artificial intelligence powered solutions to help resolve customer issues with the mix of automation and human support. Directly operates in the State of California. Directly's CX automation platform taps the knowledge of expert users to deliver better customer service at scale. Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use our customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software. Our Crowd-Powered AI platform combines messaging, machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung, and SAP.
