Overview
Employees
51-200 employees
Headquarters
Ahmedabad, Gujarat
Category
Outsourcing/Offshoring
INDIANINCORP culture is embedded in the deeply rooted beliefs, values and norms shared by its employees. We strive to be an organization that is adaptable and forward looking, yet built on a solid foundation of a few "precious core-values". It is what gives us clarity, focus and a shared sense of direction as we move forward. At INDIANINCORP we value the unique contribution each employee brings to the work force. We consider our different perspectives as an important part of our ability to serve our customers with commitment. The people at INDIANINCORP are treated as valuable participants & shareholders in its growth. We are an inherently dynamic and fluid organization, made up of young people who need a culture, which constantly facilitates learning and fosters growth IndianIncorp offers contact center management services via multiple touch points, including telephone, email, web and standard mail. In addition to the expected savings from the offshore labor arbitrage, IndianIncorp has generated significant revenues for clients through sales and collections processes and incrementally reduced costs through program enhancements (process, technology, etc.). Our efficiency focus for contact center services has long been on compliance with quality service levels. Our effectiveness focus has been on the number of sales or orders per hour, first call resolutions and customer satisfaction. In addition, we have conducted extensive training sessions for our customer care personnel on U.S. and U.K. specific accent neutralization and culture sensitization.
