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Houston Texas Area Contact Info
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Dedicated, responsive, results-driven, and well organized Information Technology Support Professional with extensive background in customer support. Experienced in computer asset management to track and control configuration and software licensing to reduce costs to the company. Adept at using incident and problem software suites such as BMC Remedy with the goal of improving end-user experience. Excellent communications and problem-solving skills. Trilingual English, Spanish, Portuguese. Specialties:BMC Remedy ITSM (IT Service Management) which included BMC Remedy 7.x Administering, BMC Atrium CMDB implementation and Best Practices, Administering Asset Management 7.x All Microsoft Office Suites, Sharepoint, Microsoft SQL, Crystal Reports XI, SAP, Microsoft SMS and SCCM2007 Seminars: ITIL (IT Infrastructure Library best practices), Six Sigma Quality Safety Training, Federal Guidelines for Global Bribery and Corruption Awareness, Ethics and Compliance, and Information Security
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