Overview
Headquarters
Atlanta, Georgia
Category
Mailing machine supplier
Since 2008, VOC Systems has helped world-class hotels improve performance through a radically different approach to collecting and reporting guest experiences. Its primary service, ExpressWayTM, captures and reports free-form guest comments in real time, resulting in on-property service recoveries, reduced problems and enhanced employee coaching, training, recognition and motivation. Results reported by clients have been dramatic and record-breaking, including state and national (AH&LA) awards for guest relations, new highs in key survey metrics and impressive rank improvements within brands and social media channels. Founded in 2007, VOC Systems (aka Voice of the Customer Systems) is a pioneer in the area of mid-experience spoken comment reporting, an innovative method of ca.