Overview
Headquarters
European Union (EU)
Category
Software & Tech Services
virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world. virtualQ’s Intelligent Waiting-loop Management combines the best of machine learning and data science technologies: our patented Intelligent Waiting-loop and Call-back Service (virtual Queue) does away with the wait in service hotlines. A virtual assistant takes the caller’s place and notifies them when it’s their turn. This spares customers annoying waits and evens out the peaks throughout the course of a day. Using Intelligent, Workload-based Appointment Management (virtualQ Appointment), you can also offer individual consultation slots to your customers for less urgent, more consultation-intensive topics, thereby filling idle periods. As a pioneer in the service sector, the product portfolio of virtualQ encompasses modern, data-based Voice Intelligence (AI) to provide your customers with innovative and reliable service. Intelligent algorithms and voice automation technology categorise customers according to the help they need, ensuring that a more streamlined service is waiting for them. It also allows customers to change their personal information without involving call agents. Furthermore, virtualQ Voice Intelligence (AI) can answer recurring customer queries over the phone automatically and spare your customers a tedious hunt through your FAQs. This allows you to create a positive customer experience and minimize the number of consultations. GET IN CONTACT Book an appointment for an online demo: http://bit.ly/appointment_virtualQ or check out our homepage for more information: https://virtualq.ai/ LOOKING FOR A CAREER BOOSTER? Join our #DREAMTEAM: https://virtualq.io/karriere/ virtualQ GmbH designs and develops enterprise software. The Company offers a virtual assistants platform that reduces waiting times on the phone and provides information to callers, as well as answers recurring customer inquiries enables companies to control incoming calls from its service centers. virtualQ serves customers in Germany. virtualQ eliminates waiting times in call centers and removes the conflict between excellent service and low costs.
